Jobs

Head of Quality Assurance

Recruiter: Thomas Thor Associates

Location: United Kingdom

Role description

The Head of Quality Assurance leads and manages a team of quality professionals to provide a quality management service ensuring a high standard of Quality Processes, Systems and Support are available to adequately cover all aspects of LLWR’s activities. In addition, accountable for establishing the framework for the LLWR management system and its assurance, whilst ensuring all activities defined are planned, implemented and monitored for continual improvement within the business; and all activities are fully aligned to the Quality Policy, Strategy, Objectives and Manual (Quality Programme), in order to ensure compliance with legal and internal/external customer requirements and to minimise business risk. The role is key in providing an improved focus for the Quality function across the LLWR business to ensure that the function brings value to and supports delivery of the overall business and quality objectives.

Responsibilities
  • Develop, establish and implement the Quality Strategy, to ensure it meets the business requirements and customer deliverables, as well as ensuring the departmental performance against goals.
  • Establish performance measures to provide a line of sight and focus, and demonstrate added value for Quality, and use these measures to monitor performance and identify improvement activities to ensure continued focus, prioritisation of efforts and added value for the benefit of business.
  • Work collaboratively with Internal Stakeholders to influence behaviours across the business for quality deliver and the management system.
  • Define, promote and embed the model for Quality, to ensure quality is embedded as core business to provide and improved focus on future development by engaging with key Stakeholders.
  • Enhance the quality culture across the business by engaging with all relevant Stakeholders, by establishing quality communication on a regular basis, across the business.
  • Establish arrangements to manage and deliver the appropriate quality budget and resource plan to align quality resource across projects, operations and core function areas to minimise business risk and deliver a quality management service to scope schedule and cost.
  • Act as Head of Profession to develop the Quality Assurance Capability to establish and maintain a robust quality Competency Framework, enable the alignment and application of resources to provide and coordinate targeted support across the business when needed.
  • Develop and establish Quality communications, education, training/coaching programmes for the LLWR Site to promote the value of Quality and establish a strong quality culture.
  • To lead and provide guidance of the Quality Capability and deploy the appropriate quality learning from experience.
  • Strategically deploy the appropriate arrangements for achieving demonstrable levels of competence, in line with the competency requirements for the role, and for maintaining skill levels through continued professional development and training.
  • Maintaining professional links with statutory bodies including LRQA, ISO, etc.